The perfect assist desk for Shopify ensures Shopify retailers may give their prospects improbable service and help. With assist desk software program, you’ll be able to monitor concern tickets and buyer requests extra successfully, assign duties to workforce members primarily based on their abilities, and a lot extra.
Assist desk software program gives an exceptional alternative to enhance buyer satisfaction, enhance gross sales, and even unlock extra repeat patrons on your retailer. Even higher, there are a bunch of apps accessible to combine instantly together with your Shopify retailer builder.
A assist desk ticket system is the proper approach to enhance your response time when interacting with prospects. You may entry a spread of help ticket choices from totally different functions, in addition to integrations together with your level of sale and CRM.
All it is advisable do is assess your choices, and be sure you’re downloading the fitting know-how on your Shopify web site. Let’s take a look at a few of the high contenders for one of the best Shopify assist desk software program accessible on the Shopify app retailer.
1. Gorgias
Gorgias is a number one supplier of assist desk know-how, designed to enhance customer support on an enormous scale. The answer already helps a bunch of main manufacturers like Steve Madden and RadioShack, making certain groups can reply buyer questions and ship distinctive experiences in as little time as potential.
Gorgias allows groups to centralize all help requests in a single place, so it’s simpler to trace what would possibly nonetheless want consideration. You may edit the order of duties and apply descriptions to assist enhance your possibilities of workforce group. There’s additionally entry to a system for aligning and integrating a number of storefronts, so you’ll be able to work quicker throughout your whole group.
The Shopify integration is ideal for Shopify retailer customers and comes with all of the options it is advisable run an efficient retailer, together with rule-based automation primarily based on buyer intent, and an easy-to-use backend with no studying curve to fret about.
Pricing 💰
There are numerous costs accessible for Gorgias prospects, beginning with a primary plan for $50 per thirty days, with entry to 350 month-to-month tickets. You’ll pay one other $25 on this plan for every 100 additional tickets. After that you just’ve bought the:
- Professional plan: Beginning at $250 per thirty days with help for two,000 month-to-month tickets and one other $25 for each additional 100 tickets
- Superior plan: Round $625 per thirty days with entry to five,000 month-to-month tickets, and $14 for every additional 100 tickets.
- Enterprise: The customized plan means that you can construct the service you want utilizing the Gorgias workforce to information you.
Execs 👍
Incredible multi-channel concern monitoring
Nice backend atmosphere for organizing tickets
Appropriate for automation to enhance customer support
Simple-to-use know-how with minimal studying curve
Direct integration with Shopify
Unified ticket administration
Cons 👎
Can get costly fairly rapidly
Could also be a little bit too in depth for smaller manufacturers
Who’s it Finest For? ✅
Should you’re working a retailer throughout a number of on-line channels and it is advisable maintain your workforce aligned for customer support functions, Gorgias has you lined. The know-how can align your whole retailer landscapes in a single easy-to-use house.
👉 Learn our Gorgias evaluation.
2. Freshdesk
One other fashionable and well-known software for assist desk performance, Contemporary desk manages to be each complete and easy-to-use on the similar time. You will get your enterprise up and working quick with a wonderful strategy to customer support with Freshdesk.
Comparable in some ways to the Zendesk know-how, Freshdesk covers the whole lot you would possibly count on from a contemporary customer support software, together with automations, built-in gamification mechanics to enhance worker engagement, and an enormous vary of multichannel capabilities. You may join your brokers and serve your prospects on just about any channel very quickly.
With an entire vary of customization options to select from, it’s additionally surprisingly easy for enterprise customers to entry issues like transportable enhancements, and customized ticket kinds, in addition to customized apps and URLs. You may arrange customized agent roles, create ticket templates, and even arrange your individual chatbot.
Pricing 💰
Freshdesk pricing truly begins with a free resolution for e-mail and social ticketing, so it’s nice for smaller companies who don’t have a lot money to get began with. After that, you’ll have to improve to paid packages like Development for £12 per agent per thirty days, or Professional for £35 per agent per thirty days. Enterprise help is offered for £60 per agent per thirty days too.
The extra you pay on your Zendesk know-how, the extra performance you get. For example, the Professional bundle can help as much as 5,000 collaborators and varied APIs, whereas the Enterprise resolution comes with your individual devoted e-mail bot.
Execs 👍
Wonderful clever routing for customer support
Omnichannel help throughout varied channels
Nice APIs and integrations
Simple-to-use backend atmosphere
Entry to a spread of AI and bot instruments
Cons 👎
Can include a studying curve because of the big selection of options
Won’t be scalable sufficient for bigger manufacturers
Who’s it Finest For? ✅
Should you’re searching for the proper mix of simplicity and affordability, Freshdesk is a superb selection. This assist desk resolution is each simple to make use of and handy, with a spread of instruments that will help you enhance customer support.
3. HubSpot Service Hub
HubSpot is greater than only a assist desk, it’s a complete resolution for buyer expertise and lead nurturing. The total vary of options accessible from HubSpot breaks down right into a sequence of “hubs”, devoted to serving totally different functions. For example, HubSpot Service hub is the answer chargeable for coping with ticket administration and buyer help.
In most methods, HubSpot Service Desk is identical as Zendesk for person help. This implies should you’re utilizing the cheaper model of the service, you’ll solely have the ability to ask questions on group boards to get steerage, you gained’t get any devoted help.
The service software program comes with entry to an enormous vary of options, together with a shared inbox, workforce e-mail, dwell chat performance, ticket pipelines, easy ticket automations, and primary bots. There are additionally varied analytics methods in place, like e-mail monitoring and notifications, and rep productiveness reviews.
Pricing 💰
The Service Hub from HubSpot begins off at a value of round $45 per thirty days should you’re paying on an annual foundation. This may enhance considerably once you transfer to the “Skilled” bundle, at $360 per thirty days. The Enterprise bundle, at $1,200 per thirty days, is the costliest, with entry to an enormous vary of customization and optimization options.
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HubSpot Service hub additionally gives a handful of free instruments for newcomers, together with dwell chat, ticketing, workforce e-mail, shared inbox, and closed report monitoring.
Execs 👍
Wonderful choice of superior instruments
Integrations with a spread of fashionable providers
Number of info assortment choices
In depth connection to gross sales and advertising and marketing instruments
Numerous free options
Cons 👎
May be very costly in a short time
One thing of a studying curve
Who’s it Finest For? ✅
Should you’re searching for a state-of-the-art resolution for customer support which may scale to swimsuit the biggest enterprise, HubSpot has you lined. This service hub atmosphere is especially interesting to corporations who wish to entry HubSpot’s different state-of-the-art instruments for gross sales and advertising and marketing.
4. HelpDesk
HelpDesk advertises itself as a easy ticketing system for rising and versatile groups. With this handy know-how, corporations can simply handle a bunch of buyer messages in a single, unified atmosphere. There’s even a fourteen-day free trial, so you’ll be able to check the performance. HelpDesk comes with a single ticketing system for protecting your messages positioned in similar place.
You may group tickets collectively primarily based on particular filters and create customized ticket lists. There’s additionally entry to a spread of tags for serving to you to spotlight which tickets are most essential. You’ll even have the ability to arrange personal notes in message threads for groups who would possibly want additional assist navigating troublesome customer support methods.
The total HelpDesk atmosphere comes with a spread of automations for optimizing buyer help. From canned responses to new ticket notifications and automatic task, HelpDesk is filled with clever service options.
Pricing 💰
The value for HelpDesk is extraordinarily cheap, beginning at round $4 per thirty days for the starter bundle for easy ticket administration should you pay on an annual foundation. There’s a “Workforce” ticketing system for $19 per thirty days, or an Enterprise resolution should you want customized performance.
The HelpDesk resolution comes with entry to a free trial too, so you’ll be able to check the efficiency of the know-how for fourteen days with out spending something.
Execs 👍
Wonderful vary of inbox administration instruments
A lot of automation choices for streamlined operations
Free trial for testing performance
Tags and notifications
Appropriate for rising groups
Cons 👎
Could also be a little bit primary for bigger corporations
Restricted buyer help
Who’s it Finest For? ✅
In order for you a easy and handy approach to monitor customer support interactions from a spread of various platforms in a single handy house. There’s simple integration with a spread of instruments, together with Shopify, so you may get began very quickly.
5. Zendesk
Simply one of many better-known assist desk software program choices available on the market in the present day, Zendesk is a state-of-the-art resolution for all types of ecommerce sellers. The know-how works seamlessly with Shopify, that will help you energy your customer support technique. In actual fact, Zendesk already helps over 300,000 retailers on Shopify, reaching 170k month-to-month conversions, and greater than $20 billion gross sales.
The Zendesk ecosystem comes with a spread of merchandise that will help you serve your buyer, together with a complete help and gross sales suite, discuss, chat, and promote instruments, and collaboration performance to maintain your hybrid gross sales groups linked.
Omnichannel help means you’ll be able to attain your prospects on the channels they select. There’s additionally high-level reporting, metrics, and information evaluation capabilities to take pleasure in too. All of those options make Zendesk some of the complete choices for customer support and help available on the market in the present day.
Pricing 💰
When selecting your pricing bundle for Zendesk, you’ll have the ability to go for both the gross sales, or service aspect of the appliance. You’ll need “service” for assist desk performance. The plans for everybody part begins with pricing at round £39 per thirty days for a collection of workforce instruments, together with e-mail, voice, dwell chat and SMS help, and an industry-leading ticket system.
In order for you entry to a number of assist centre options and in depth automations, you’ll want Suite Development, for not less than £65 per thirty days per agent, or Suite Skilled for £79 per thirty days per agent.
The “Plans for Enterprise” part gives entry to complete pricing packages particularly for the Enterprise atmosphere. Costs begin at round £120 per agent per thirty days and enhance to £175 per agent per thirty days relying on the options you want.
Execs 👍
In depth all-in-one service and relationship administration
Nice vary of gross sales and help instruments
Appropriate for bigger groups and enterprises
Big selection of pricing packages
Automation and workflow options
Cons 👎
May be very costly for larger packages
Gross sales and repair instruments are separate
Who’s it Finest For? ✅
Should you’re searching for a complete enterprise software, designed to help all types of contemporary groups, Zendesk has you lined. The know-how is a few of the finest available on the market, and it’s excellent for rising manufacturers with a give attention to buyer help.
Selecting Your Shopify Assist Desk Software program
A Shopify ecommerce assist desk is a wonderful approach to make sure your help workforce might help prospects frequently. With the fitting Shopify app, you’ll be able to provide your prospects extra than simply FAQ, or social media messenger help on your on-line retailer. Assist desk apps provide the energy to align your help brokers and develop deeper insights into buyer information.
You may even combine most of the assist desk choices above with CRM info, so your buyer help workforce can use customized methods to information prospects by means of the checkout.
Should you’re attempting to run a profitable ecommerce retailer, assist desk apps will assist with accessing the whole lot from order particulars to buyer information in real-time. This ensures you may give your purchasers the type of help they want on a spread of communication channels. You may even use assist desk know-how to construct on self-service choices like information base articles, and design your individual customer support app.
We’ve lined a handful of choices right here, however there are different instruments for pop-up and level of sale help, like UVdesk, Amaze, and lots of others, so be at liberty to do your individual analysis.
